OPPORTUNITIES.
OPPORTUNITIES.
Why Universal Works?
Universal Works is a down-to-earth but dedicated group of people who love what they do, and love what they wear. We put great design, community and trying to do the right thing at the heart of what we do, always approaching our work with responsibility, passion and a sense of humour. We are constantly striving to drive a culture we are proud of, and whether we are having a chat around the coffee machine or a company wide meeting, everyone feels heard. A creative bunch with a keen eye for clothing, there is a real excitement around the future of UW and how we will all be involved in getting there.
Our perks include competitive salaries and holiday allowance, enhanced maternity and paternity leave, flexible working policies and (the one you were waiting for) a very decent clothing discount and allowance. Staff are given the opportunity to give back, with plenty of charity volunteering days and initiatives.
Our growing team work from an office that has some of the best views in Nottingham, a warehouse and design studio not far from our HQ, and our stores in Nottingham and London. We are stocked across the globe from Los Angeles to Seoul—so you will never be too far from a Universal Works product anywhere in the world.
Retail Part Time Sales Assistant Roles
Based in Universal Works London Stores
Permanent Position.
Closing Date 22nd June 2026 (or sooner).
ABOUT THE ROLE:
At ‘Universal Works.’ we encourage our teams to work in the way that we do, by putting our ‘soul’ into our work, making it mean something. If you have experience and passion for a Sales Assistant role, if you can take initiative and personal pride in contributing to the success of the store through exemplary customer service, product knowledge and operational excellence, then please apply for our exciting opportunities.
We have a variety of part time roles, so please state how many days/hours that you are available to work weekly in your cover letter.
Your role & responsibilities are:
- Build on our loyal customer base by always providing a warm and welcoming environment that maximises the customer experience
- Be able to engage our customers in friendly and natural conversation, ascertaining their needs and fulfilling these directly or through multi-channel opportunities
- Passionately assist in contributing to the daily, weekly, monthly targets of the store
- Be communicative with your managers in regularly sharing customer feedback
- Be aware of local, brand, social and promotional activity to confidently share with our customers
- Proactively seek product information, being knowledgeable about what our products are called, the cut and cost, colour availability, composition and care.
- Be passionate in providing informed product knowledge such as seasonal trends, features and benefits and collaborations
- Be confident in building an outfit relevant to the brand image and to suit the needs of the customer
- Assist in keeping product presentations such as hanging, folding, steaming to outstanding standards.
- Regularly maintain the replenishment of products, ensuring consistent availability for customers and knowledge of stock levels
- Keep up to date with product information such as best/slow sellers, being able to suggest alternatives for customers to consider when relevant
- Assist with adjustments of product pricing, ticketing and preparation of end of season sales
- Assist in maintaining the shopfloor and back of house standards to the highest levels of order and cleanliness
- Efficiently process customer transactions such as sales, exchanges and refunds seeking permission when needed and ensuring secure cash handling
- Be adept in processing customer orders from multi-location fulfillment, raising any issues as soon as possible with managers and customer services
- Assist with the accurate processing of deliveries, stowing away in an orderly way, checking for replenishment and displaying new product according to guidance
- Be aware of the security standards of the store, alerting managers and team to any potential threats, risks or incidents, as soon as possible
- Be aware of your responsibilities to the H&S of yourself, team, customers and visitors to the store, escalating any issues to managers promptly
- Adhere to all company policies and procedures that are outlined to you
- Fulfill any other duties reasonably requested by your line manager.
- A brand ambassador, always keeping at front of mind the brand values
- Take pride in offering outstanding customer service
- Friendly, helpful, confident and engaging personality
- Excellent communication and relationship skills.
- Positive ‘can do’ attitude, driven to achieve results
- Passionate, enthusiastic proactive team player and self-motivated
- Flexible approach to working hours, including weekend working.
To apply, please send your CV and a cover letter to jobs@universalworks.com
By applying to this advert, you consent to the following use of your Data: The storage, use of candidate data, and CVs for recruitment processes.
Sign up to our newsletter.
To learn more about us, take a look behind the scenes, and be the first to know about collabs and launches, subscribe to our newsletter here.
