• Always keep at front of mind the brand strategy and values, understanding your place in this by running a successful store and motivated team.

• Build on our loyal customer base by ensuring that you and the team provide a warm and welcoming environment that maximises the customer experience.

• Actively partner with your Sales Manager and HO team to ensure seasonal buying is relevant to your customer demographic and store capacity to maximise sales.

• Share customer, product and local activity insights with your Area Manager and HO to inform and support brand events and enhance the stores ongoing performance.

• Liaise with your peers regularly to ensure the retail community is aligned, supported and best practices are shared.

• Provide your Area Manager with regular sales analysis in relation to store performance to KPI’s, include factors affecting trade and any key recommendations.

• Monitor and manage controllable costs ensuring they align with P&L budgets.

• Ensure all product offers and promotions are efficiently executed and clearly communicated to the team to maximise our return on investment.

• Keep well informed of the brands social media channels, ensuring the team can align activities with our stores and product and raise customer awareness.

• Be a brand ambassador and role model the Universal Works mission and values for your team, motivating, training and developing them to reach their potential.

• Recruit knowledgeable team members that are passionate about the Universal Works brand and values, our product and loyal customers.

• Provide thorough inductions that set your team up for success, laying out UW expectations of their role and responsibilities, giving feedback and reviewing performance.

• Accountable for the ongoing development of the team by conducting regular training to upskill, engage, challenge and motivate.

• Review individual and team performance providing informal and formal reviews to recognize and praise excellent performance and to develop areas of need.

• Identify and proactively manage any poor performance using appropriate company policy and with referral to the Retail Area Manager.

• Drive team performance by communicating daily, weekly and monthly store targets and expectations, ensuring they understand the contribution and impact they have.

• Support the team to deal with any complaints or escalated queries from customers, aiming to satisfy and always mindful to maintain the brand reputation.

• Through effective commercial and aesthetic visual merchandising, ensure that the product on the shopfloor is always presented to an outstanding standard.

• React to product performance such as best/slow sellers and stock levels to ensure effective product placement to maximise sell through and sales.

• Ensure the mannequins and window reflect the brand image whilst balancing a considered approach to your customer demographic and product availability.

• Implement a consistent approach to replenishment that ensures ever-present availability of sizes and stock.

• Ensure efficient turnaround of deliveries, transfers and customer orders, following all stock management processes.

• Plan and execute efficient end of season sales to maximise product sales and sell through.

• Set exemplary daily housekeeping standards so that the shopfloor, window and back of house is always clean, tidy and an environment the team are proud of.

• Implement sound security standards and procedures to minimise stock loss, reporting any stock misuse or theft immediately to your Area Manager and HO team.

• Ensure that all HR policies and procedures are communicated and/or available for teams and are always adhered to by yourself and your team.

• Implement and follow all relevant H&S requirements to ensure compliance and the safety of yourself, team, customers and visitors at all times.

• Report on any store maintenance issues to your Retail Sales Manager or HO teams ensuring the store fixtures and fittings are always in a safe and premium condition.

• Plan and communicate timely and efficient rotas that best serve the relevant trading patterns and requirements of the store and align with payroll budgets.

• Manage and plan effective use and allocation of team holidays, ensuring these are recorded and authorised according to current procedure.

• Complete all payroll and HR requirements following due procedure, including advising HO of starters/leavers/changes and compliant Right to Work checks.

• Responsible for the timely opening and closing of the store in line with the contractual agreements of trading hours.

• Completion of daily paperwork and balancing of tills and cashflow each day, ensuring all requirements of HO are completed by set deadlines.

• Any other duties reasonably requested by your Retail Sales Manager or HO teams.

• Build on our loyal customer base by ensuring that you and the team provide a warm and welcoming environment that maximises the customer experience.

• Actively focus on the turnover of the store and drive the communication and achievement of this with the team.

• Passionately assist in enhancing the performance of all retail KPI’s.

• Be proactive in assessing customer needs and sharing these with the Store Man-ager to support seasonal buys and maximise sales.

• Keep your finger on the pulse of local, brand and social activity to promote and suggest relevant brand events.

• Be considerate of all controllable costs and budgets.

• Aid or lead motivational team briefs for the daily knowledge, goal setting and engagement of the team.

• Assist in the recruitment and induction of the team. Showcasing the highest stand-ards and setting all up for success.

• Confident in offering feedback and coaching in the moment to develop team skills, maintain high standards or to highlight and assist with underperformance.

• Provide on-the-job and retail training to aid the continual development of the team.

• Support the cascade of relevant business information to the team.

• Use your VM skills to assist in ensuring product on the shop floor is always presented to an outstanding standard.

• Respond to commercial performance such as best/slow sellers and stock levels to assist the effective product placement to maximise sell through and sales.

• Support a consistent approach to replenishment ensuring product availability.

• Ensure efficient turnaround of deliveries, transfers and customer orders, following all stock management processes.

• Aid the planning and preparation of successful end of season sales.

• Ensure the shopfloor and back of house standards are maintained to the highest levels of cleanliness.

• Monitor security standards and procedures to minimise stock loss, reporting any stock misuse or theft immediately to your Store Manager.

• Support the management of team rotas ensuring adequate cover is in place.

• Ensure efficient store opening and closing including accurate till reconciliation.

• Promote all HR policies and procedures ensuring they are adhered to by yourself and your team.

• Monitor all relevant H&S requirements to ensure compliance and the safety of yourself, team, customers and visitors always.

• Assist in the completion of all relevant store reporting and or paperwork.

• Build on our loyal customer base by always providing a warm and welcoming envi-ronment that maximises the customer experience.

• Be able to engage our customers in friendly and natural conversation, ascertaining their needs and fulfilling these directly or through multi-channel opportunities.

• Passionately assist in contributing to the daily, weekly, monthly targets of the store.

• Be communicative with your managers in regularly sharing customer feedback.

• Be aware of local, brand, social and promotional activity to confidently share with our customers.

• Proactively seek product information, being knowledgeable about what our products are called, the cut and cost, colour availability, composition and care.

• Be passionate in providing informed product knowledge such as seasonal trends, features and benefits and collaborations.

• Be confident in building an outfit relevant to the brand image and to suit the needs of the customer.

• Assist in keeping product presentations such as hanging, folding, steaming to out-standing standards.

• Regularly maintain the replenishment of products, ensuring consistent availability for customers and knowledge of stock levels.

• Keep up to date with product information such as best/slow sellers, being able to suggest alternatives for customers to consider when relevant.

• Assist with adjustments of product pricing, ticketing and preparation of end of season sales.

• Assist in maintaining the shopfloor and back of house standards to the highest levels of order and cleanliness.

• Efficiently process customer transactions such as sales, exchanges and refunds seeking permission when needed and ensuring secure cash handling.

• Be adept in processing customer orders from multi-location fulfillment, raising any is-sues as soon as possible with managers and customer services.

• Assist with the accurate processing of deliveries, stowing away in an orderly way, checking for replenishment and displaying new product according to guidance.

• Be aware of the security standards of the store, alerting managers and team to any potential threats, risks or incidents, as soon as possible.

• Be aware of your responsibilities to the H&S of yourself, team, customers and visitors to the store, escalating any issues to managers promptly.

• Adhere to all company policies and procedures that are outlined to you.

• Fulfill any other duties reasonably requested by your line manager.