opportunities

OPPORTUNITIES. OPPORTUNITIES.

Why Universal Works?

Universal Works is a down-to-earth but dedicated group of people who love what they do, and love what they wear. We put great design, community and trying to do the right thing at the heart of what we do, always approaching our work with responsibility, passion and a sense of humour. We are constantly striving to drive a culture we are proud of, and whether we are having a chat around the coffee machine or a company wide meeting, everyone feels heard. A creative bunch with a keen eye for clothing, there is a real excitement around the future of UW and how we will all be involved in getting there.

Our perks include competitive salaries and holiday allowance, enhanced maternity and paternity leave, flexible working policies and (the one you were waiting for) a very decent clothing discount and allowance. Staff are given the opportunity to give back, with plenty of charity volunteering days and initiatives.

Our growing team work from an office that has some of the best views in Nottingham, a warehouse and design studio not far from our HQ, and our stores in Nottingham and London. We are stocked across the globe from Los Angeles to Seoul—so you will never be too far from a Universal Works product anywhere in the world.

Retail Keyholder Role

Based in Universal Works Store, Kings Cross, London

Reporting into the Store Manager
Permanent Full Time Position (4-5 days)
Closing Date 28th June 2026 (or sooner depending on volume of applicants)

What we are looking for:

At ‘Universal Works.’ we encourage our teams to work in the way that we do, by putting our ‘soul’ into our work, making it mean something, so if this resonates with you, read on:

We are looking for a passionate retailer, ideally with supervisor or key holding experience. Based in our London store you would relish in supporting the store and assistant manager daily and, being adaptable to taking the lead when needed. You take personal pride in showcasing what good looks like in exemplary customer service, product knowledge and operational excellence, always upholding the UW brand values.

Responsible for:

Your role & responsibilities are:

Deliver a warm, welcoming customer experience and help build strong customer loyalty.
Support store sales by driving performance against key KPIs and maintaining excellent retail standards.
Stay aware of local activity, brand campaigns and customer needs to maximise sales opportunities.

Step up confidently in the manager’s absence to brief, motivate and guide the team.
Support onboarding and training of new starters and act as a role model in service, standards and behaviours.
Share key business information and provide day‑to‑day coaching, feedback and encouragement.

Follow VM guidelines to maintain an inspiring, high‑standard shop floor.
Monitor stock levels, manage replenishment and support deliveries, transfers and customer orders.
Contribute to product placement decisions and assist with end‑of‑season sale preparation.

Maintain excellent shop floor and back‑of‑house cleanliness and organisation.
Support store opening/closing processes, cash handling and till reconciliation.
Follow security procedures to minimise stock loss and escalate concerns promptly.
Support rotas, reporting and compliance with HR and Health & Safety procedures.

Fashion retail experience is a must.
Supervisory experience would be advantageous.
Customer facing skills essential.
A friendly and confident articulate communicator
Positive 'can-do' attitude
Ability to take the lead as and when required
Passionate about product and to be a brand ambassador.

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Retail Part Time Sales Assistant Roles

Based in Universal Works London Stores

Permanent Position.
Closing Date 22nd June 2026 (or sooner).

About the role:

At ‘Universal Works.’ we encourage our teams to work in the way that we do, by putting our ‘soul’ into our work, making it mean something. If you have experience and passion for a Sales Assistant role, if you can take initiative and personal pride in contributing to the success of the store through exemplary customer service, product knowledge and operational excellence, then please apply for our exciting opportunities.

We have a variety of part time roles, so please state how many days/hours that you are available to work weekly in your cover letter.

Build on our loyal customer base by always providing a warm and welcoming environment that maximises the customer experience
Be able to engage our customers in friendly and natural conversation, ascertaining their needs and fulfilling these directly or through multi-channel opportunities
Passionately assist in contributing to the daily, weekly, monthly targets of the store
Be communicative with your managers in regularly sharing customer feedback
Be aware of local, brand, social and promotional activity to confidently share with our customers

Proactively seek product information, being knowledgeable about what our products are called, the cut and cost, colour availability, composition and care.
Be passionate in providing informed product knowledge such as seasonal trends, features and benefits and collaborations
Be confident in building an outfit relevant to the brand image and to suit the needs of the customer
Assist in keeping product presentations such as hanging, folding, steaming to outstanding standards.
Regularly maintain the replenishment of products, ensuring consistent availability for customers and knowledge of stock levels
Keep up to date with product information such as best/slow sellers, being able to suggest alternatives for customers to consider when relevant
Assist with adjustments of product pricing, ticketing and preparation of end of season sales

Assist in maintaining the shopfloor and back of house standards to the highest levels of order and cleanliness
Efficiently process customer transactions such as sales, exchanges and refunds seeking permission when needed and ensuring secure cash handling
Be adept in processing customer orders from multi-location fulfillment, raising any issues as soon as possible with managers and customer services
Assist with the accurate processing of deliveries, stowing away in an orderly way, checking for replenishment and displaying new product according to guidance
Be aware of the security standards of the store, alerting managers and team to any potential threats, risks or incidents, as soon as possible
Be aware of your responsibilities to the H&S of yourself, team, customers and visitors to the store, escalating any issues to managers promptly
Adhere to all company policies and procedures that are outlined to you
Fulfill any other duties reasonably requested by your line manager.